Dollar Rent a Car

Reviews

• Tara Collins

  Feb, 26 2018
  ★ ☆ ☆ ☆ ☆
  I was trying to plan ahead, and therefore booked our car rental months in advance through Dollar. We were scheduled for pickup at 11am, but arrived a few minutes after. As soon as I gave the man behind the desk our information, he said the convertible we booked wasn't available. I was irritated since we had specifically planned to rent one, but we were willing to get something else. However, when we started to talk pricing, he said he could not refund the prepaid amount, despite the fact that they did not have what I booked. After 30 minutes of phone calls between Dollar and their third party booking site, I finally got my money back - about $100. Overall, it was a HUGE hassle and cost me an hour of my time. In addition, the agent at the desk was unhelpful and unapologetic, which definitely made things much worse. Poor customer service and unnecessary delays make me rate them with 1 star.

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